Last updated: June 2024
1. Data Controller Information
SkyBridge Travels is the data controller for your personal information.
Company Name: SkyBridge Travels
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email: info@skybridgetravels.co.uk
Phone: +44 20 3949 3592
2. Information We Collect
We may collect and process the following personal data:
- Identity Data: Full name, date of birth, passport details
- Contact Data: Email address, phone number, postal address
- Financial Data: Payment card details, billing information
- Travel Data: Travel preferences, booking history, itinerary information
- Technical Data: IP address, browser type, device information
3. How We Use Your Data
We use your personal data for the following purposes:
- To process your travel bookings and payments
- To communicate with you about your travel arrangements
- To provide customer support and respond to inquiries
- To comply with legal and regulatory requirements
- To improve our services and customer experience
- To send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfill our booking agreements with you
- Legal Obligation: To comply with travel industry regulations
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications
5. Data Sharing
We may share your data with the following third parties:
- Airlines, hotels, and tour operators for your bookings
- Visa processing centers and embassies
- Payment service providers for transaction processing
- Analytics providers (Google Analytics) for website improvement
We never sell your personal data to third parties.
6. Data Security
We implement appropriate security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure servers protected by firewalls
- Access controls and authentication protocols
- Regular security audits and vulnerability scans
- Staff training on data protection practices
7. Data Retention
We retain your personal data only for as long as necessary:
- Booking records: 7 years (for legal and tax purposes)
- Marketing data: Until you withdraw consent
- Enquiry records: 2 years after last contact
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Request a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your data (right to be forgotten)
Limit how we use your data
Receive your data in a machine-readable format
Object to processing based on legitimate interests
9. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
10. International Data Transfers
Your information may be transferred to countries outside the UK for travel bookings. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected a child's data, please contact us.
12. Changes to This Policy
We may update this Data Protection Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Our Data Protection Team
If you have any questions about this policy or wish to exercise your data rights:
Email: privacy@skybridgetravels.co.uk
Phone: +44 20 3949 3592
Address: 128 City Road, London EC1V 2NX, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).